Frequently Asked Questions

Orders

How long does shipping take?

We carefully package every order within 1–3 business days. Once your order ships, most U.S. orders arrive within 3–7 business days, depending on your location. You'll receive a tracking number as soon as your order is on its way.

---

Returns

What is your return policy?

We want you to love your purchase! If you're not completely satisfied, returns are accepted within 14 days of delivery on unworn, unused items in their original packaging. Due to hygiene reasons, earrings are final sale unless they arrive damaged or defective. If there's an issue with your order, please contact us and we'll be happy to help.

---

Materials

What materials are your jewelry made from?

Our collection includes thoughtfully curated pieces made from quality materials including 925 sterling silver, moissanite, cubic zirconia, stainless steel, gold-plated finishes, acrylic, and hypoallergenic metals. Material information is listed on each individual product page so you can shop with confidence.

---

Gift Giving

Do you offer gift packaging?

Yes! Every order arrives in Lilac & Rose's signature gift-ready packaging, making it perfect for birthdays, anniversaries, holidays, or simply treating yourself. No additional gift wrapping is needed.

---

Local Pickup

Do you offer local pickup?

At this time, we do not offer local pickup. All orders are shipped directly to your door.

---

Contact

How can I contact you?

We're always happy to help!

📧 Email: lilacandroseco@gmail.com

🌐 Visit us at www.shoplilacandrose.com

📱 Follow us on Instagram: @lilacandrose.shop

You can also use the contact form on our website, and we'll respond within 1–2 business days.